I am completely dissatisfied with the service up to this date. I tried to have poeple over for a UFC event, and after talking to 5 people, 5 seperate times over the phone, they could still not get this program to come on. 3 of the 5 of these people told me that the program was playing on my TV, which it was not.
So now i was on the phone for 90 or more minutes and had a living room full of 25 people whom came to watch the fight.
I was told I would not be billed, I was billed.
I was told verizon would make up for this, I received no additional discount or support.
I was beyond embarassed. In addition to this, we have bought programs for my son, and they keep disappearing off of the box and all people keep telling me is to unplug the box and plug it back in. If an arrangement cannot be made to accomodate me for what I have had to deal with so far, I will be cancelling these services the very second my contract expires, if not sooner.
Sicerely,
One extremely embarassed and frustrated customer