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Can not access DVR or program DVR to record via web or apps

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I can not access my DVR remotely via a PC or via the apps.  I get a message that says cannot connect to your DVR right now, try again later.  It has been like this for weeks.  I called tech and they reset all the boxes, the ONT, I removed the COAX etc. rebooted and cleared router.  The box can be seen online though just not the DVR.  Also, on screen caller id does not work and the fix application does not fix it either.


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