Despite numerous attempts - chat - speaking w/agent, email to customer service (who ironically directed me to the "upgrademydvr" link -again didn't work) and I lost count of the numerous times I tried Online to
upgrade my DVR to the 500gb motorola 7232-p2 hd dvr - I am running in a circle just like a good ole dog chasing his tale. I have jumped through all the hoops, following all directions, using IE instead of Firefox, clearing cache, deleting temporary files, logging in, logging out, signing in, signing out, over and over and over And I stil cannot upgrade my multiroom dvr to the
7232- 500gb version. For whatever odd reason, even though my account shows 1 multroom dvr and 2 hd set top boxes when I try to upgrade - through every which way I possibly can online- link, web address, etc. - after a "review of my account" (ha!),
message states that my account "shows" that I have set top boxes and would I like to upgrade my account......and.....this brings me Back to my account, back to my dvr, back to "need more space! -get more now!" and the cycle starts all over again.....
What to do, how to rectify this? As I stated in an email to customer service after I explained all this - AGAIN - I cannot believe that there is no one at Verizon who can fix this issue - which as I have read previously on this forum seems to be a common occurrence. And since - as I have been told by agents, customer service, chat people, and tech support etc. - this 500gb "upgraded" dvr can ONLY BE ORDERED ONLINE! Is there a solution or end to this Nightmare of an issue because I was hoping that waking up to a new day would have a resolution to this issue. Thanks for any help.